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Do you agree with EDF's 4-star rating? Check out what 108,731 people have written so far, and share your own experience.
“ I was previously an EDF Energy customer and when I left a property I was owed a refund which I have never received. I complained at the time and my complaint was not acknowledged. From others reviews I am not alone and I think it’s utterly unacceptable to not pay customers their own money back.
Awful service! The complaint handling process is a shambles! Three different complaint handlers, uncontactable other than email and they either don’t respond or they return an email five days later with no further update.
Do you agree with EDF's 4-star rating? Check out what 107,876 people have written so far, and share your own experience. | Read 41-60 Reviews out of 96,120
In our customer survey, 4% of respondents said they contacted EDF to make a complaint in the past year. Of the customers who made a complaint to EDF, the highest proportion (26%) complained about an incorrect bill or statement.
Through our complaints improvement programme, we’ve continued to look at the causes of customer dissatisfaction. We’ve then addressed these causes by making improvements to our systems and processes.
EDF Renewables (formerly EDF Renouvelables) is a wholly owned subsidiary of the French utility EDF Group, specializing in renewable energy production. [2][3] As an integrated operator, the Group develops and finances the construction of renewable energy facilities, and manages operations and maintenance for its own account and for third parties.
