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  1. duke.service-now.comServiceNow

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  2. ServiceNow (also called Support@Duke) is your service management system at Duke to submit and track technology incident tickets. It also contains OIT's online knowledgebase, which allows you to search for answers to technical questions online.

  3. The Support@Duke service management system (also known as ServiceNow) is used at Duke for several service management related activities, including knowledge, incident, request and change management. The online knowledgebase allows the Duke community to search for answers to technical questions online.

  4. Users should submit incidents either through Service Now (or Get IT Portal) or by dialing (919) 684-2243 and pressing 4 for Research Support and Navigation. Helpful Resources PACE Research Computing - User Guide

  5. ServiceNow takes the guesswork out of complex IT procedures by allowing professionals to leverage automation and digital workflows. In this course, join process architecture expert and instructor Kevin Recio as he shows you how to use the ServiceNow Next Experience UI to manage IT tasks more effectively and efficiently for your organization.

  6. The account self-service tool allows you to change passwords, update multi-factor authentication settings, update directory listings, see login activity, manage email settings and more. You must log in with your NetID and password to access the site.

  7. Request help from the OIT Service Desk. Report an outage; Report a WiFi issue; Submit a general help ticket; Get help with phone or voicemail; Modify account or mailing list

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