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  1. Real-time outage overview for DirecTV. Problems with your TV signal, phone issues or is internet down? We'll tell you what is going on.

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      Real-time outage overview for DirecTV. Problems with your TV...

  2. If your device won’t start at all, follow these steps. Press the Power button on the front panel of your device. If your device doesn’t turn on, continue to next step. Unplug the power cord from the back of your device and the electrical outlet. Securely plug in both ends.

  3. When you sign in to your account at directv.com/support, we can diagnose and provide solutions for: Account & service status issues. Error codes on your satellite TV screen. Weather outages impacting your service location. Information on known outages. Refresh your service on your receiver (s)

  4. If the appliance works, then the problem is with your receiver. If your appliance doesn't turn on, try resetting the outlet. You can reset the circuit breaker or press the reset button if your outlet has one (see image). Plug your receiver into a working outlet to see if it turns on.

  5. DirecTV outages and problems. Trouble with the TV, mobile phone issues or is the internet down? Find out what is going on.

  6. If you need help fixing error messages or loading the DVR playlist, try these tips to troubleshoot your Genie HD DVR. If the picture on your TV is unclear, or the screen is black or grey, it could be an interrupted or poor signal. Follow these steps to check your DIRECTV Wireless Genie Mini.

  7. DIRECTV outage and reported problems map. DIRECTV offers television and radio via satellite. DirecTV services homes and businesses in all of the US. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

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