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23 gru 2017 · While the printer is ON, unplug the power cord from back of the printer. Wait for 60 seconds. Plug in the power cord directly to a wall outlet and then to the printer.
Clears print jobs stuck in the queue, resumes any paused print jobs in the queue, and resolves other print queue errors. Checks if the printer is offline and reconnects it to the network, if possible. Resolves print spooler errors. Checks for and installs any available driver updates (Windows only).
28 lip 2021 · Perform a power reset. Turn on the printer, if it is not already on. Wait until the printer is idle and silent before you continue. With the printer turned on, disconnect the power cord from the rear of the printer. Wait at least 30 seconds. Plug back the power cable straight to a wall outlet and printer without any surge protector.
Learn how to resolve error messages displayed on the HP Smart app or a device when printing or setting up a printer connected to a router on a wireless network.
A User Intervention Required message displays on the computer, and the printer does not print. This issue might be caused by a printer error condition, corrupted print jobs, or wireless connection issues.
Learn how to fix an “E9” error message on the HP ENVY 6000e and 6400e printer series. Restore factory defaults on the printer, open the HP Smart app, hide the printer, and then re-add it in the app. For more information, go to HP ENVY 6000e, 6400e printers - E9 error.
Find the meaning of the errors and light conditions and what you should do when they occur. The Power light blinks fast when the ink cartridge door is open, or the printer is in an error state. If an error message displays on the computer or mobile device, follow any steps to resolve the issue.
