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8 gru 2013 · Customers play a key part in the working experience of a significant proportion of the working class in contemporary service work.
4 kwi 2017 · Definitions of key terms for the five basic sociological perspectives – Functionalism, Marxism, Feminism, Social Action Theory and Postmodernism.
29 lip 2013 · Customers play a key part in the working experience of a significant proportion of the working class in contemporary service work.
1 maj 2009 · It explains the effects of the attribute on service itself and service delivery, and provides service design and execution strategies for firms to enhance the customers' cognition of social...
Introduction. Marek Korczynski (July 2013) The Customer in the Sociology of Work: Different Ways of Going Beyond the Management–Worker Dyad. Work, Employment & Society, 27 (6): NP1-NP7. » Abstract » Full Text (PDF) Worker-Customer Relations as an Additional Dimension.
This article proposes a focus for research by drawing on two emerging and largely distinct streams of literature-on service/emotion work and organizations in consumer society. In particular, experiences of `customer care' and related `corporate culture' initiatives are examined.
Section 1 describes the concept of ‘customer as service worker.’ Section 2 presents three empirical examples of services from the cus-tomer’s point of view, revealing the specific contributions customers make. Section 3 lays out a systematic categorization of work typi-cally performed by the customer in service relationships and section 4
