Search results
Complaints that the CFPB sends to companies for response are published in the Consumer Complaint Database after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn how the complaint process works.
- View Interactive Map
The Consumer Complaint Database is a collection of...
- Submit a Complaint
Submit a complaint about a financial product or service....
- View Interactive Map
The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response.
Submit a complaint about a financial product or service. Each week we send about 25,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days. See how the complaint process works.
the Consumer Complaint Database is now a public repository of over 100,000 consumer complaints. It's a rich resource for CFPB analysts and financial institutions searching for emerging trends about consumer complaints relating to financial
Companies responded to 99% of credit or consumer reporting complaints sent to them for review and response. Companies closed 49% of complaints with an explanation, 4% with non-monetary relief, and 0.1% with monetary relief. Companies provided an administrative response for 45% of complaints.
facilitates the centralized collection of, monitoring of, and response to consumer complaints regarding consumer financial products or services; maintains procedures to provide timely response to consumer complaints and inquiries. 12 U.S.C. 5511(c)(2).
25 sie 2022 · When a consumer submits a complaint, the CFPB requires the consumer to identify the financial product or service with which they have a problem, as well as the type of problem. The complaint goes through several steps to ensure the consumers receive timely and thorough responses.
