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  1. 27 sie 2024 · The UAE has introduced specific legal provisions and assigned entities for protecting consumer rights. Read about consumer protection in the UAE and find digital channels to report consumer complaints.

  2. Consumer Complaint Statistics. Total number of complaints submitted to the Ministry of Economy by consumers totalled 4718 in 2021; 3313 in 2022; and 2943 in 2023.

  3. Consumer Complaints. This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.

  4. You can check your case activities by providing the below details. Case Reference Number * Mobile Number *

  5. Steps and Procedures. Choose the service from the list of E-Services. Sign in with UAE PASS. Fill in the application data and attach documents. Resolve the complaint amicably, otherwise the complaint shall be referred to the competent courts.

  6. Thank you for contacting Dubai Department of Economy and Tourism Consumer Rights. Your complaint reference number is

  7. 25 sty 2024 · You can file a complaint, share feedback, ask questions or report issues relating to eServices through 171Tawasul, the unified federal customer relationship management (CRM) platform.

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