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How to contact The Financial Ombudsman or the Director, Financial Consumer Relations Department, Central Bank of Sri Lanka. By Post – The Financial Ombudsman Office of the Financial Ombudsman, 143 A, Vajira Road, Colombo 05. By phone - +94112-595624/5 By Email – fosril@sltnet.lk Website – www.financialombudsman.lk Financial Consumer ...
A Complaint against an entity mentioned above should be submitted via e-mail, post or fax to FCRD by downloading the Complaint Submission Form from the web link or QR Code given below. Download Complaint Submission Form
Any customer who is dissatisfied with a product or service provided by Abans Finance PLC, for any reason, may contact the Company to complaint. We have determined that best, fastest method of complaint transmittal is by email, but verbal and written complaints will be processed and given the same level of consideration as email. 2.
Any complaint to this effect may be sent to: Director General, Consumer Affairs Authority, No 27, Vauxhall street, Colombo 02. Call Us: Hot Line: 1977 Consumer Complaint unit 011-7755481-2-3
Complaints Handling Procedure. If you have a complaint on any of the services provided by the Bank, please contact us and we will respond to you on your complaint. Our contact details for complaints and our customer complaints procedure is set out below.
How to make a complaint? Complainant can submit their complaints through the following channels in preferred language (Sinhala, Tamil or English) . 3.1 In person. 3.2 By post. 3.3 By e-mail to boc@boc.lk or bocexmgt@boc.lk. 3.4 By phone. 3.5 By fax.
Procedure for making of complaints. Step 1. Consumers are required to seek redress from their service provider in the first instance, in respect to an issue perceived by the consumer as a cause for complaint. Contact details of Operators.
