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26 wrz 2023 · Appeal & Grievance Procedures. If you have a concern or complaint regarding Senior Care Plus, you may initiate a grievance: Submit: Appeal & Grievance Form. Email: appeals@hometownhealth.com.
You can file a complaint online, by phone, or by mail. When filing a complaint, you should provide as much detail as possible, including the name and address of the facility, the date and time of the incident, and the names of any staff members involved.
27 wrz 2023 · Por favor llame a nuestro número de servicio al cliente al Servicio al Cliente Senior Care Plus al 775-982-3112 sin cargo al 888-775-7003. Los usuarios de TTY deben llamar al Servicio de Retransmisión del Estado al 711.
Report Complaints to a Local Long-Term Care Ombudsma. Visit the LTC Ombudsman website to find a local Ombudsman in your area to voice a complaint to as well.
1 dzień temu · For the franchise locations that do offer senior care, you may be able to receive services ranging from personal care - like bathing, grooming, dressing, transportation, and companionship - to skilled nursing like catheter care and maintenance, tube feeding, ostomy care, and more.
5 lip 2024 · Contact Us. With questions or concerns regarding your healthcare benefits. Customer Service. Click the link below to send us an email. Give Us a Call. Reno: 775-982-3112. Toll-Free: 888-775-7003. Live Person Hours. Monday – Friday: 7 a.m. to 8 p.m. Visit Us. 10315 Professional Circle – Reno, NV 89521. Directions. Monday – Friday: 8 a.m. to 5 p.m.
14 lip 2023 · Here are some guidelines for residential aged care workers on how to handle complaints effectively: 1. Listen to the complaint and try to understand the issue from the resident's perspective. 2. Take action to resolve the complaint as soon as possible. 3.
