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  1. Troubleshooting steps. Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. Power on both the TV and the X1 TV Box.

  2. Verify that you have the correct equipment. Make sure you're using an HD TV Box on an SDTV with the output set to 480i or 480p. Confirm you're using HDMI or component cables. Check that you have the correct input in your HDTV for your connection type.

  3. 30 mar 2022 · Learn how to resolve issues with your TV if it isn't displaying a picture or only shows a blue or black screen. Troubleshooting steps. Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose.

  4. Hello, the HDMI ports on my LG TV do not work. Have tried each port individually, turned on / off, tried multiple cables and devices, but it cannot find a connection. If I purchase a component to hdmi converter, will my X1 box work?

  5. 1 sty 2024 · I have a XG1 V4 Box and an LG TV using 4K resolution. A few months back I was having an issue every night at about 9PM, within a 15 minute window, where the TV would show no signal and then go to blue screen. Sometimes I could clear it by removing the HDMI cable from the cable box for about 30 seconds. Sometime I would have to reboot the box.

  6. 25 cze 2020 · Apparently, a new box comes with the HDMI port set at 1080p (which makes sense), but that was incompatible with my old TV and did not allow the DVI connector to work, as well as some functions under the device settings.

  7. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.

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