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  1. Please contact College Board customer service with any questions about our programs and services.

    • For Students

      Email Address on your College Board account. College...

    • Charter

      Read the College Board's charter granted on behalf of the...

    • Bylaws

      The seal of the College Board shall bear the name “College...

    • National Assemblies

      Each national assembly provides guidance on the issues and...

  2. Why is my account locked? What is my College Board ID? What is my CBFinAid ID and How Do I Find It? Browse these FAQs to learn more about how to troubleshoot your College Board account.

  3. Troubleshooting. How do I sign in to my account? How do I sign out of my account? Why am I being warned that my email is already associated with an account? I forgot my password—how do I reset it? What if I no longer have access to my email address? More.

  4. Reach out to our Customer Service representatives for additional questions not answered here. Contact Us. Frequently asked questions and help information for College Board programs including AP Program, SAT Suite, BigFuture, and more.

  5. You should contact College Board's customer service directly either through email or phone. Their representatives should be able to help you troubleshoot the issue or manually reset your password.

  6. We typically respond to you within 2 working days. Sometimes, it may take us up to 5 working days to get you a complete answer. If you don't hear from us within 5 working days, please contact us again—your e-mail may not have been received.

  7. Contact us for additional troubleshooting information. If you’re still unable to access your account, call SAT Customer Service at 866-756-7346 and press 1 for assistance with your College Board account (international students can call 212-713-7789).

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