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USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. Claims Decisions. USPS usually sends claims decisions within 5-10 days. You can also check Claim History in your USPS.com account for updates. Claim processing times depend on whether an item is damaged or lost.
- Finding Missing Mail
If you're dealing with a lost package or mailpiece, USPS can...
- International Shipments
Lost international packages, lost international mail,...
- USPS Tracking
USPS Tracking
- Finding Missing Mail
4 dni temu · If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
To learn about, or file a domestic claim for loss or damage, please visit File a Claim or select the links below. If you think your package or mail is lost or your mailpiece is missing contents, please visit Missing Mail - The Basics for more information.
For claims filed online, login to Online Claims at www.usps.com/domestic-claims and check the status in your USPS.com account. For other claim status questions, email the Accounting Help Desk at HelpDeskAccounting-St.LouisMO@usps.gov or call 866-974-2733, Monday through Friday, 7a.m. – 7 p.m. CST.
Check the latest tracking status of your package here. What It Means: The package has been delivered with a recorded date, time and delivery location. If your package shows a delivered status but you can't find it, your carrier may have placed it in a safer location. Please check:
Lost international packages, lost international mail, missing international package contents, and damaged international boxes can be eligible for reimbursement. You can create a claims case for insured or registered mailings, or COD shipments.
USPS Tracking
