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Utility Billing & Customer Service has several payment plan options to residents. Utility Billing Relief Program Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households.
- Utility Charge Exemptions & Rebates
The Senior Citizen Sewer Exemption entitles seniors aged 65...
- Utility Billing Relief Program & Lihwap
Utility Billing Relief (UBR) provides low-income City of...
- View All Supporting Information
The Department of Finance is responsible for revenue...
- General Billing Questions
If you have been posted with a notice of water service...
- Water and Sewer Rates
Water and Sewer Rates are voted on and approved by the Mayor...
- Annual Water Reports
City of Chicago Annual Water Report Issued by the...
- Full Payment Certificates
The FPC application serves as a request to the Department of...
- Department of Water Management
The Department of Water Management purifies and delivers...
- Utility Charge Exemptions & Rebates
The Department of Water Management purifies and delivers approximately 750 million gallons of drinking water to residents of Chicago and 120 suburbs daily. 42% of the whole state gets their water from us.
Water Billing Customer Service. 312.744.4420. waterbill@cityofchicago.org. For non-billing issues concerning your water, please call 311 or contact us at: 312.744.6635. watermanagement@cityofchicago.org. To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.
To dispute a water bill, constituents can contact the Department of Finance’s Utility Billing and Customer Service Center at (312) 744-4426 or utilitybill@cityofchicago.org. If you are not able to get in touch, please contact the ward office for assistance.
Online Account Management. Easily manage your utility account online: Pay your bill. Enroll in paperless billing. Set up AutoPay or SelectPay. Set up a payment plan. Sign Me Up.
Please call 311 or fill out the form below and a representative will reach out to you to schedule a visit. Request a Test Kit. Schedule Pickup. Online Water/Sewer Bill Pay. Pay Bill Online. Water Supply/Distribution. The Chicago Water System provides potable water to the City and more than 100 suburban communities, approximately 5.4 million people.
The Department of Water Management at DePaul University's Loop Campus in Chicago, Illinois, is responsible for ensuring the safety and cleanliness of the city's water supply. They handle billing disputes and customer service inquiries, and have an additional office at 300 South Burrowe Street.