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If you’ve already travelled with us or have experienced a delay or cancellation, you’ll be able to make a complaint or claim here. If you haven’t booked or travelled with us yet, get in touch. If you’ve already submitted a case, you can track your case status using our chatbot (English only).
To claim compensation for British Airways operated flights (excluding flights operated by SUN-AIR; see information below), please contact our Customer Relations team by filling out our online compensation claim form. We will respond as soon as possible.
British Airways are here to help you with everything from your baggage questions to checking in. For general queries, please contact 0344 493 0787. Telephone numbers and addresses
6 dni temu · Helping air passengers since 2017. Claim compensation. Get BA contact information and tips for how to complain about flight disruptions, in-flight experience, and baggage handling. Find customer service phone numbers and tips for a better outcome.
19 wrz 2023 · We currently have a higher than usual volume of customer claims and our Customer Relations team are working as quickly as possible to respond to you. We assess each claim individually and dependant on the complexity of your claim, our response times vary.
Use our online form to claim for baggage you have told us is missing. Our customer relations team will contact you and claims typically take between two and eight weeks.
The online form is a comprehensive way of raising a complaint. It allows you to pick the area of service you wish to submit a complaint about and directs your complaint to the relevant department straight away. Alternatively, if it is not a complaint that Heathrow can deal with directly, it signposts you to the
