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Submit feedback and claims for British Airways flights and track your case status.
Start a new complaint or claim. Track and update your case or claim. Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand. You can use our chatbot to check the status of your existing case, but you won’t be able to escalate it.
View your cases. Log in to review your existing cases and raise new ones.
Address. British Airways Customer Relations (S506) PO Box 1126 Uxbridge UB8 9XS United Kingdom. Find out how to report and track delayed baggage online. Make a baggage claim online. Help and advice about lost and damaged baggage. Telephone 0800 408 1100 Monday - Saturday: 08:00-18:00.
British Airways are here to help you with everything from your baggage questions to checking in. Telephone numbers and addresses You can also get in touch with us on live chat (English only) between 06:00 and 22:00 UK time, seven days a week.
On this page you can: Find useful FAQs. Tell us about something using our online forms. Find contact information. Click bottom right of the screen to chat live with us. (English only) Got a question? Read our FAQs. How do I claim missing Avios or Tier Points on flights or other purchases? When do my Avios expire? How can I stop them expiring?
31 lip 2024 · If you’ve already got a case reference (8 digits long), we’ll be assessing your claim as soon as we can. You can check your case status using our chatbot from the 'Contact Us' page on ba.com.
