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To claim compensation for British Airways operated flights (excluding flights operated by SUN-AIR; see information below), please contact our Customer Relations team by filling out our online compensation claim form. We will respond as soon as possible.
If you’ve already travelled with us or have experienced a delay or cancellation, you’ll be able to make a complaint or claim here. If you haven’t booked or travelled with us yet, get in touch. If you’ve already submitted a case, you can track your case status using our chatbot (English only).
Submit feedback or claims for British Airways flights through this portal.
3 sty 2021 · British Airways Customer Relations EU Compensation Claims PO Box 1126 Uxbridge UB8 9XS United Kingdom Fax: +44 1787 88140 Note that the EC has issued some claim forms here: http://ec.europa.eu/transport/themes...nt_form_en.pdf Filling in this form (with a pen!) may be helpful in some circumstances, since the layout asks the right questions.
Use our online form to claim for baggage you have told us is missing. Our customer relations team will contact you and claims typically take between two and eight weeks.
19 wrz 2023 · Answer. We currently have a higher than usual volume of customer claims and our Customer Relations team are working as quickly as possible to respond to you. We assess each claim individually and dependant on the complexity of your claim, our response times vary. We appreciate your patience.
29 cze 2023 · Airlines should have a page on their website explaining the process of how to make a claim, as well as stipulations on what and when you are entitled to make a claim for compensation. The British Airways UK261 compensation page is a good example of this.
