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Submit feedback or claims for British Airways flights through this portal.
Start a new complaint or claim. Track and update your case or claim. Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand. You can use our chatbot to check the status of your existing case, but you won’t be able to escalate it.
For post-travel queries, such as complaints and claims, please complete the online form. Fax +1 212 251 6711 (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. Address British Airways Customer Relations 11 West 42nd Street 24th Floor New York, NY 10036
31 lip 2024 · You can check your case status using our chatbot from the 'Contact Us' page on ba.com . All you have to do is click 'Start Chat' in the bottom right corner of the screen and type in "Check my case status". We'll ask for your 8 digit case number (e.g. 22472426).
9 paź 2024 · Claim compensation. Get BA contact information and tips for how to complain about flight disruptions, in-flight experience, and baggage handling. Find customer service phone numbers and tips for a better outcome.
11 lut 2019 · As part of its £6.5bn investment for customers, British Airways has launched a new section of its ba.com website to help customers change their bookings and find out more about their consumer rights if their journey doesn’t go to plan.
We are recruiting for a Customer Relations Executive on a permanent basis. This is a Monday to Friday role, working office hours with no bank holiday working. Working in our friendly and enthusiastic team you will investigate and respond to post travel complaints and issues raised by our customers.
