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Start a new complaint or claim. Track and update your case or claim. Before you get in touch with us about an existing complaint or claim, it’s a good idea to have your case reference number to hand. You can use our chatbot to check the status of your existing case, but you won’t be able to escalate it.
To claim compensation for British Airways operated flights (excluding flights operated by SUN-AIR; see information below), please contact our Customer Relations team by filling out our online compensation claim form. We will respond as soon as possible.
Submit feedback or claims for British Airways flights through this portal.
19 wrz 2023 · Answer. We currently have a higher than usual volume of customer claims and our Customer Relations team are working as quickly as possible to respond to you. We assess each claim individually and dependant on the complexity of your claim, our response times vary. We appreciate your patience.
5 mar 2024 · If you’ve experienced a flight delay or cancellation and want to apply for compensation, the process is simple. The easiest method is via British Airways’ online form.
Use our online form to claim for baggage you have told us is missing. Our customer relations team will contact you and claims typically take between two and eight weeks.
3 sty 2021 · British Airways Customer Relations EU Compensation Claims PO Box 1126 Uxbridge UB8 9XS United Kingdom Fax: +44 1787 88140 Note that the EC has issued some claim forms here: http://ec.europa.eu/transport/themes...nt_form_en.pdf Filling in this form (with a pen!) may be helpful in some circumstances, since the layout asks the right questions.
