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If you’ve already travelled with us or have experienced a delay or cancellation, you’ll be able to make a complaint or claim here. If you haven’t booked or travelled with us yet, get in touch. If you’ve already submitted a case, you can track your case status using our chatbot (English only).
Submit feedback or claims for British Airways flights through this portal.
British Airways are here to help you with everything from your baggage questions to checking in. For general queries, please contact 0344 493 0787.
Telephone 1-800-247-9297 (pre-travel / reservations) Daily: 07:00-01:00 EST For post-travel queries, such as complaints and claims, please complete the online form. Fax +1 212 251 6711 (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times.
Tell us about something using our online forms; Find contact information; Click bottom right of the screen to chat live with us. (English only) Got a question? Read our FAQs
With around 70 long-haul and 250 short-haul flights arriving and departing every day from London Heathrow, our ground staff play a crucial role keeping the British Airways fleet moving and getting customers where they want to go, safely and on time.
British Airways Customer Relations 11 West 42nd Street 24th Floor New York NY 10036 Complaints and claims. Telephone +1 758 454 8186 / 8258. Fax +1 758 454 8259 (for sending copies of documents or receipts) Report and track delayed baggage online. Fax
