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Return a completed and signed Water Turn-On form to Customer Service by 2 pm. Augusta Utilities will retain a copy of the picture identification along with the application.
The Augusta Utilities Department (AUD) is currently restoring pressure to the western system. Residents are asked to conserve water during this time they pressurize the system. Read on...
For additional information related to ownership and usage of water and sewer lines, refer to Augusta-Richmond County Code Title 5. For additional information please contact the Customer Service Department at (706) 821-1851. Get information on adjustments due to leaks in city-maintained lines.
Turn on or transfer of an existing service to a new customer requires a signed Authority Service Agreement and the payment of all applicable fees, as outlined in the current prevailing Fee Schedule. Tenants or non-owner occupants are required to submit the Authority Owner Authorization Form and to pay a security deposit in accordance with
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Attention Renters: An Owner Authorization Form is required prior to service being transferred into your name. The form is available here (Adobe PDF) and here (Microsoft Word). A summary of important policies and conditions is listed on our Policy Information Sheet.
Richmond County Utilities Department, a part of Richmond County government, provides water and wastewater services to the Augusta, Georgia area. The department's services include billing and collection, which are handled Monday through Friday from 8:30 am to 5:00 pm.
