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  1. Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions

  2. You can call the Team Member Service Center help line at 800-447-2000. Monday through Friday, 7 a.m.–7 p.m. CT. You can also open a case or chat with an advisor in the Team Member Services space on Jetnet.

  3. Open a ticket. (Active Employees) Scan the QR Code with your mobile device. IT Help Desk 24/7 Chat. Click the bottom right icon to Chat with the IT Helpdesk. IT Help Desk 24/7 Phone Line. 1-866-523-5333.

  4. Log in to your account. Worldwide phone numbers. You may be charged a service fee for trips ticketed by our Reservations offices, airport ticket counters, or travel centers in certain countries or regions. Not all international calls to American Airlines are toll-free. Cell phone rates may be higher than landline rates.

  5. If you need technical support or help with using aa.com, check out our frequently asked questions to find solutions to common issues.

  6. Login to access your American Airlines account and manage your personal information.

  7. Contact American. Save time online. You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip.