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Create an article template and use it to create a knowledge article. The Utah release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated. Create new article templates in addition to the pre-defined templates.
The Knowledge Article Editor in ServiceNow allows us to easily and consistently format each article using templates and a multitude of tools. Below is an example of the template we utilize for each standard Knowledge Article.
create an article as a byproduct of solving the customer’s problem. • Structuring knowledge – Using a template or form for writing an article keeps the knowledge base (KB) consistent, making it easier for users. • Reusing knowledge – When users find multiple KB articles that helped them solve a customer
12 wrz 2024 · In the Article Type dropdown, choose the relevant template and apply the related template by clicking OK. This will write over any existing content you have in the Article Body field, so copy and save this content if needed; In the Service Offering dropdown, choose the service your article is about.
12 lut 2021 · If your article is in the “Computing Services” knowledge base, no approval is required. (For questions about other knowledge bases, contact the knowledge base owner or the Service Desk.) This article details how to: Create an article using a template. Add an image to your article.
Describe snow in writing by choosing specific words and phrases that evoke its unique characteristics: fluffy, sparkling, silent, cold, and transformative. Consider the type of snow, the time of day, the weather conditions, and the overall atmosphere you want to create.
