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Contact us at 1-800-245-2244 Monday through Friday from 7:00 am to 7:00 pm CST. Please have your bill information (account number and access code found on your paper bill) on hand if needed. Create an online account with us today and you’ll be able to quickly make account changes, track energy usage and organize billing history in one ...
- Billing and Payment Options
Whether you’re new to Alabama Power, or looking something...
- Outages and Storm Center
Safety is our No. 1 value. We are here to support you...
- ISP Partnership Program
Alabama Power is seeking to utilize available fiber to...
- Save Money and Energy
Find out the ways Alabama Power is committed to helping you...
- Residential
We power a better Alabama, and we’re always here to help,...
- Businesses
Businesses can enjoy many advantages by switching to...
- Manage Your Account Profile
To update your account and password reset email, go to the...
- Manage My Bill
See how to manage your Alabama Power bill through high bill...
- Billing and Payment Options
To update your account and password reset email, go to the Log In Information screen to review your information and make the needed updates there. Having trouble logging in to your account? Contact us at 1-800-245-2244 Monday through Friday from 7:00 am to 9:00 pm CST.
Send Us a Message. Ideal for non-urgent customer service inquiries; typical response within 3-5 business days. Phone. Give Us a Call. Ideal for general customer service inquiries. Mail. Payment Address. Alabama Power Payments. P.O. Box 242. Birmingham, Alabama 35292.
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In my attempt to reset the password, the system prompted me to enter an authentication code sent to a mobile number that I no longer possess. Consequently, I provided a significant amount of information to verify my identity and unlock the account.