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  1. When you book a trip on American, you’ll receive a unique 6-digit confirmation code made up of letters. It's also known as a record locator. Example confirmation code: JCQNHD. You can find your confirmation code on your confirmation email or boarding pass.

  2. It's easy and convenient – just find your trip using your confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: View your trip details. Choose your seats. Check in for your flight. Add additional services to your trip like a wheelchair, an infant in lap, or a service dog or carry-on pet.

  3. If you don't know your confirmation code or ticket number, check the email we sent you when you booked your trip, your cancellation email or your credit card statement. Keep in mind that there are separate ticket numbers for add-ons like seats, upgrades and bags.

  4. Request a receipt for tickets, fees and ancillaries, like seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months. Receipts for tickets and fees

  5. Check in beginning 24 hours and up to 45 minutes before your flight (90 minutes for international). Enter your 13-digit credit / ticket number or record locator to check your credit. Your confirmation code is a 6-letter code included on your boarding pass and confirmation email.

  6. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number. The flight number, date of travel, and your origin and destination.

  7. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip. Add checked bags.

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