Search results
26 lis 2024 · Switch to Agent Message Configuration: This message from LISA will be sent to your customer before the chat is transferred to the live agent or when LISA cannot answer, providing the benefit of informing your customer that they will receive help as soon as possible.
Do you have any questions, concerns, reactions? Ask the seller directly and have these answered live through the LAZADA app’s new function: Chat Now! This interactive part of the app allows the users to directly chat and IM the specific sellers of the products for more information.
(02)895 29232 or (02)89 LAZADA Available daily from 8AM to 8PM Chat with us Talk to CLEO, our 24/7 virtual customer care officer, or get support from our Customer Care Specialists who are available daily from 6AM to 12AM
26 lis 2024 · The Lazada IM Shop Assistant, better known as LISA, is a chatbot built in the Seller IM channel that supports sellers in delivering a better customer experience. Already equipped with a wide knowledge base, LISA can provide answers to common questions from the get-go.
26 lis 2024 · in this guide, you'll learn how to take over chats handled and resolved by LISA. This function is particularly useful when you want to add information on top of what LISA already responded to the buyer. On this page. I. How to assign chats to the Primary Chat Account or Live Agent. II. Important notes. III. More about LISA
3 gru 2021 · To contact Lazada, you can chat with a Lazada agent online, or, if you are in Singapore, Vietnam, the Philippines, Hong Kong, or Indonesia, you can call the Lazada customer service hotline. To help you out, we've put together all of the different ways you can contact Lazada to talk with a Lazada customer service representative.
26 lis 2024 · If the chat is assigned to LISA, you will see that the chat is assigned to "alime@im.lazada.com". If the chat is assigned to a Live Agent, you should see that the chat is assigned to the agent's email or if the chat is assigned to your own account, you should be able to type in the chat box.