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  1. Effective Feb 2023 we introduced a new Speedpay IVR option and reduced BillMatrix IVR availability.

  2. AEP Ohio partners with BillMatrix for immediate payments by phone. Call BillMatrix toll-free at 800.611.0964 to make a payment. Pay by credit, debit, some ATM cards or e-check. You'll need your account number. Login to get your account number.

  3. Welcome to the online bill payment system for Entergy brought to you by Bill Matrix. You will need a copy of your Entergy bill available for this payment transaction. Enter the full account number as it appears on your Entergy bill.

  4. Speedpay offers telephone customer service help during regular business hours, Monday through Friday, from 7 a.m. until 7 p.m, excluding holidays. The toll-free customer service line number is 1-800-787-0577.

  5. Call BillMatrix toll-free at 800.611.0964 to make a payment. Pay by credit, debit, some ATM cards or e-check. You'll need your account number. Login to get your account number. Payments made after 4:00 p.m. ET, on a weekend, or on a holiday will post on the next AEP business day.

  6. Your bill is based on your rolling twelve-month billing average. Every month, that average is re-calculated and adjusted slightly based on your usage trends. To learn more or enroll, visit myEntergy or the Entergy Mobile App. You can also call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

  7. Pay your bill: Options for how your energy bill is calculated, as well as when, where and how you pay it; Quick and easy transactions: Available 24/7. Go to myEntergy; Download the free Entergy mobile app on the App Store or Google Play; Automated telephone system at 1-800-ENTERGY (1-800-368-3749) View system features and menu options

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