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Most likely to Apple it looks legitimate because the person who hijacked the account had all the correct account information, including a one-time passcode sent to the device. So yes, your friend provided information to someone.
Apple says they cannot lock/block/recover account or ICloud or photos or credit cards or passwords stored in it. We cannot create a new AppleID without a factory reset of the phone losing contacts, SMS history, app history.
I'm talking about your account... your iCloud account. For example, T-Mobile has handed over SIM information to hackers numerous times in what's dubbed "SIM swapping attacks". Hackers then use the reset code being texted to the phone number to access whatever they want of the victims account.
16 lut 2024 · If your Apple ID is hacked, you'll receive an email or notification indicating that your ID may have been used on a new device or that your password has been changed. If you suspect your Apple ID was hacked, change or reset the password immediately. If that doesn't work, use Apple's account recovery process.
Are you concerned that an unauthorised person may have access to your Apple Account? These steps can help you find out and regain control of your account.
27 mar 2024 · If you received a notice from Reddit asking you to reset your password, please visit this article on Suspended or Locked Accounts. If you believe your account has been compromised, submit a request and select security problems, then I think my account has been hacked. Make sure you include the username of the affected account and tell us why ...
27 lip 2022 · If you're certain that your Apple ID has been compromised, there are a few steps to recover a hacked Apple ID account (via Apple Support): Sign in to your Apple ID account page...