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2 paź 2024 · ITIL is a library of best practices that are employed in IT service management (ITSM) —the practice of planning, implementing, managing and optimizing information technology services to meet the needs of users and help organizations achieve their business goals.
2 paź 2024 · The IT Infrastructure Library (ITIL) is sometimes referred to as the ITIL foundation or the ITIL framework. Regardless of the language used to describe it, ITIL refers to the set of guiding principles IT service professionals use to standardize their processes.
The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
The ITIL framework standardizes planning, delivery, and maintenance across the IT services lifecycle, aligning IT with customer and business needs.
ITIL to biblioteka najlepszych praktyk dotyczących budowy i zarządzania organizacją IT. Początek był skromny. Celem prac było uporządkowanie usług IT w instytucjach państwowych. Pod koniec lat 80. rząd Wielkiej Brytanii dostrzegł rosnącą zależność kraju od technologii.
ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery.
ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.
