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You'll find the option to update your log in email address in the ‘Security’ section. you can also call our friendly customer services team on: 0800 169 4321* *Open 9am – 7pm Monday to Friday and 9am to 1pm Saturday.
- How can I email you?
You can email us at customerservices@onefamily.com. However,...
- How can I email you?
Find out how you can get in touch with us, whether it's by email or phone, as well as how you can notify us a serious illness or someone's passing.
You can email us at customerservices@onefamily.com. However, for security reasons, we can't discuss personal or financial details over email. Therefore, if you’d like to talk to us about you or your money, you might prefer to send us a secure message through your online account.
The most common OneFamily email format is [first].[last] (ex. jane.doe@onefamily.com), which is being used by 96.9% of OneFamily work email addresses. Other common OneFamily email patterns are [first] (ex. jane@onefamily.com) and [first_initial][last] (ex. jdoe@onefamily.com).
Get in touch with OneFamily by post, phone or email, or get the details you need to contact your Key Account Manager directly.
We'd like to investigate this for you, please ask your son to email his policy number to customer.relations@onefamily.com. Kind Regards Shauna Customer Relationship Representative
We will contact you by email if you have given us your email address and we are emailing you to provide the services you have requested. We may in addition contact you for marketing purposes by email if you have given us your consent to do so.
