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  1. MetaMask has three official support channels: the knowledge base, Community Forum, and contacting a support agent. Warning! MetaMask will never send you a direct message.

    • Support

      How can we help? MetaMask only offers customer service...

  2. How can we help? MetaMask only offers customer service through this Help Center and our community forums. Never share your Secret Recovery Phrase.

  3. support.metamask.io › getting-started › what-are-metamasks-official-support-channelsWhat are MetaMask's official support channels?

    Official support channels. MetaMask representatives will only ever contact you via: Email. MetaMask Support will only ever contact you via email concerning open tickets, from the domain [email protected]. Scam emails. Be very cautious when interacting with an email claiming to be from MetaMask.

  4. Connect your wallet for personalized help. MetaMask Support will: Show transactions related to your wallet. Identify likely problems and offer suggestions. Not be able to add or remove assets. Connect MetaMask.

  5. Available as a browser extension and as a mobile app, MetaMask equips you with a key vault, secure login, token wallet, and more—everything you need to manage your digital assets. MetaMask provides a simple and secure way to connect to blockchain-based applications.

  6. In the meantime, if you believe you have been the victim of a scam, hack, or other event that has led to loss of funds, please follow the steps here and get in touch with Support by hitting the chat button on the MetaMask Support page.

  7. Troubleshooting: Support FAQs. Why did my MetaMask app crash? Why hasn't my balance updated? Why don’t I see my tokens? I can’t find the answer to my question.

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