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  1. Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim. 2. Choose an option. Based on what’s wrong with your device, we'll provide a few options for your repair or replacement. 3. Track your claim. Stay updated on your claim every step of the way. We'll get you back up and running fast.

  2. Learn about filing an insurance claim for a lost, stolen or damaged device. Review the requirements, which include enrollment in a Verizon device protection option. If you're not enrolled in a device protection option with insurance, check our Repair or Replace Mobile Devices FAQs for help.

  3. Protect your device against cracked screens, theft or any loss with complete insurance from Verizon. Protect your device at affordable rates.

  4. Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways to file a claim at Verizon and track Asurion phone claim status. Learn about options for replacing a lost, stolen or damaged device. Find out if you qualify for insurance programs or warranty coverage for defective devices.

  5. Filing a claim with Asurion online is quick and easy. Just choose your carrier and phone model and get your phone replaced or repaired as soon as next day.

  6. Asurion is trusted by 300 million customers worldwide. What's my deductible? Tell us about your device. Which type of account do you have? Start, manage or track your Verizon claim with Asurion.

  7. If you have Verizon protection plans, you can file an insurance claim to repair or replace your phone. This comprehensive guide will walk you through everything you need to know. When Can I File a Verizon Insurance Claim? Verizon device insurance offered through Asurion allows you to file claims in case of:

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