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You must first fill out a Return Material Authorization (RMA) form using the link below to receive a Unique RMA ID number. After completing the form, ship the product to us within 5 days with your RMA ID number and we will process your device ASAP.
To return or exchange a consumer TASER product, you must fill out a Return Material Authorization (RMA) below. After completing the form, ship the product to us within 5 days and we will process your device ASAP.
Access investigative checklists and receive support when a TASER CEW has been used in a situation involving an injury, controversial use, or arrest-related death. Get Assistance.
Return malfunctioning devices for repair or replacement. Before submitting a return, please review the troubleshooting materials in our Help Center. If you would like to request a new return, please select the "Axon Devices" button below to get started.
You must obtain a Return Material Authorization (“RMA”) number within the warranty period by using these instructions and returning the product to the address below via prepaid postage: Axon Enterprise, Inc.
Checking a Status of an Existing RMA. I sent my device in for a Civilian Return through the Return Process. What do I do now?
This update can also be found within the Check Status RMA option on our Returns page. The schedule for the RMA process may vary due to volume. You may refer to the link: here to check the status of your return or by contacting rmaconsumer@axon.com .
