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Learn how to contact, report, or avoid seller fraud on eBay. Find out how to handle feedback disputes and what to do if your order is not as expected.
- Report an Issue With a Seller
If you have a problem with a seller because they’re not...
- Resolving buyer issues
If you can’t resolve an issue with a buyer directly, or if...
- Report an Issue With a Seller
Learn how to report a seller who violates eBay policies, such as offering to sell outside of eBay or using abusive language. Find out what to do if eBay ended the listing of an item you bought and how to get your money back.
Learn how to contact, block, or report a buyer who violated eBay policies. Find out how to use eBay dispute resolution to resolve issues with buyers.
SquareTrade, eBay’s preferred dispute resolution provider, offers two services: a free web-based forum which allows users to attempt to resolve their differences on their own or if necessary, the use of a professional mediator.
The eBay Resolution Centre is a one-stop communication portal between buyers and sellers. Watch the video to see how it works!
If you have a problem with a purchase and the seller doesn't respond or cooperate, you can request eBay's help. Learn when and how to ask eBay to step in, what happens after they do, and what you need to know.
We guarantee that you will get the item you ordered or get your money back. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You can go to the Resolution Center and contact the seller.
