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Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
For each shipment you’ll need: electronic pre-advice. If you use your own despatch management system, items are billed automatically based upon the parcels we have accepted and scanned. That means entries are not needed on OBA. You will need access to Royal Mail’s Sales Ordering System and OBA to view Tracked 24 and 48 sales orders raised.
If you want to change the returns address on your Tracked Returns account you can do so by emailing the following details: Name. Address (current) Contact details. Account number. New address. To Tracked.returns@royalmail.com. You’ll need to provide new address labels and addresses in advance and you may also need to set up a Redirection.
This form must be completed in English only – I’m sorry, we’re unable to accept claims in any other language. Please provide your Royal Mail Account Number below so we identify and apply any credit if paid. This should be entered in FULL including any leading 0 numbers where applicable. You'll find your account number on a recent invoice ...
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
To manifest your future dated orders, click ‘Orders’ and then ‘Batches’ to go to your ‘Batch history’ page. Click on the cog icon on the top right of the column headers as shown: Now, simply click on the column header name so that a tick appears against ‘Manifest date’. This will add a new column to your ‘Batch history’ page ...
All our advisors are busy helping other customers. Please see our other ways to contact us here: Contact us
Click and Drop also allows you to download a report that shows information on your despatched orders. Information includes the order number, the channel from where the order was input from, channel reference, despatch date, customer name and tracking number. How to create a Despatched Order report. Our help video will show you how to create a ...
You’ll need the following information: Date the card was delivered. Name on the item (or your name if there was no name on the card) Address on the item. Number of items. If you don’t know this information, please contact us using the link at the bottom of this page. The following information will also help us arrange your Redelivery, but ...
