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  1. Access your account information, view your bill, make payments and place requests or inquiries online. Enter your account number or email address and password to login or register for a new user account.

  2. Oak Ridge Electric provides electrical power and customer service to the city of Oak Ridge, TN. To pay a bill, call the Utility Business Office at (865) 425-3400. To report an outage, call (865) 425-1803.

  3. Online Utility Bill Payment. Call 865-425-3400 for billing and payment questions. Report a Streetlight out. Report a Traffic Signal Issue. Customer Handbook - 901 Forms (PDF)

  4. Need New Service? If you are building in Oak Ridge, you may have questions regarding temporary construction power, routing your electrical service, choosing the best location for your transformer and meter base, calling for inspections, and getting the proper permits.

  5. If you encounter problems; please contact the Utility Business Office at 865-425-3400 option 0. (Please be patient as we are experiencing high call volumes) Please provide the following information to verify your account: Account Number. Account Last Name.

  6. Customer Portal Login. Email Address. Password

  7. Customer Self Service. Start Utility Service. Address to move into: Business date on which service is to be connected: Mailing Address: Contact Information. Name: Daytime Phone Number:

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