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Browse our FAQs and contact National Grid representatives in Upstate NY.
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Phone Number (s) 1-800-642-4272. Monday - Friday, 7:00am - 7:00pm. For the fastest service, please call from the primary phone number on file in your account settings. Also, have your account number on hand before calling, especially if you have more than one service address.
Please contact: Customer Service at 1-800-642-4272: Contact : We want to help you receive the information you need. Please contact us and we’ll make sure you speak with the right person for your situation. (= required information)
It was the main electric and natural gas provider for a large swath of northeastern, central and western New York, including the Capital District, Syracuse, Buffalo and Niagara Falls. The statue on the front of the building is named “Spirit of Light” and was nicknamed “Iron Mike.”
National Grid and Niagara Mohawk (NIMO) Niagara Mohawk Electric and Gas. 2021 Joint Proposal. Meeting our commitments . . .. . . since the last rate case in 2018 • Over $2bn capex to modernize electric and gas networks • Completed major infrastructure projects – Asset reliability and reinforcement
National Grid serves approximately 1.7 million electricity customers and approximately 600,000 natural gas customers across upstate New York. National Grid acquired Niagara Mohawk Power Corporation (NMPC) in 2000 and still does business in New York as NMPC.
