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  1. Worry-Free Guarantee (Two-Year Limited Warranty) Products covered by this warranty are identified at https://www.amazon.de/devicewarranty. If you are a consumer, this Two-Year Limited Warranty is provided in addition to, and without prejudice to, your consumer rights.

  2. Check your account balance on your Xbox Series X|S or Xbox One console. Press the Xbox button to open the guide. Select Profile & system > Settings > Account. Select Payment & billing. Your account balance appears to the right in the Microsoft account box.

  3. View balance or redeem a card. Contact us. Contact our customer service via phone or chat. Search the help library Type something like "question about a charge" Browse help topics. Recommended Topics. Where's My Stuff ? Amazon Prime.

  4. Getting your Xbox device serviced. If you've registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device's warranty status. If your device is within warranty, repairs are free.

  5. Sign in to your Microsoft account, select Devices from the menu, and then select the device that's associated with your service order. Once the device details section expands, select Check status. Review the status of your order.

  6. Easily manage your Amazon Device Warranty and service requests through the Manage Your Content & Devices page. Check the status of your Amazon Device Warranty and any open or completed service requests.

  7. If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account.microsoft.com/devices. Check warranty status. To check the warranty status for Microsoft accessories like mice, keyboards, cameras, or headsets, contact us.