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If you look up your credit card terms it will outline the exact coverage, but it usually doubles the warranty. You need to call them to start the process. Show them your statement with the purchase, your receipt and proof that the manufacturer won't repair/replace under warranty.
It's not a case of being entitled to a refund within the first six months and only a replacement thereafter. If the goods are misrepresented or not fit for purpose, a refund can still be sought after six months. And the burden of proof moves to the consumer after the first six months, not one year.
Microsoft Complete covers your Xbox One console, plus included controller, against accidents and mechanical or electrical breakdowns for up to three years. If your console comes with a regular controller, you get two free replacements. If it came with an elite controller, which afaik was only this console, you get one free replacement controller.
Here is a story to warn people about Xbox warranty and repair service, and what to expect. Spark notes at the bottom for those in a hurry. I have had Xbox products for years and have always been in their corner for the Xbox/PS wars, but this recent debacle has changed my mind.
If your Xbox device or accessory is no longer covered by your Standard Limited Warranty, you may be eligible for out-of-warranty service for a fee. The chart below outlines the out-of-warranty service fee by device type.
14 kwi 2009 · I know the warranty on my 360 is about to run out, I bought it used (although it had only been used for about a month when I got it) and it had the extended...
23 sty 2014 · About three years back, I was able to get my 360 repaired from a Red Ring issue when it was about six months past warranty, so it can absolutely be done, just be nice and I've found reinforcing the early brake rate helps, but of course, be respectful.
