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26 wrz 2019 · Report abuse. Hi, You have to make a repair process about controller issue > https://account.microsoft.com/devices/. Register Xbox serial number then click on manage and raise a repair for your controller ( you will have to put the serial number of the controller to check the waranty status ).
Getting your Xbox device serviced. If you’ve registered your device, sign in to your Microsoft account and select Devices. Then choose the specific device to see the device details, including the device’s warranty status. If your device is within warranty, repairs are free.
Request an Xbox controller replacement. If your controller isn’t working and needs replacing, enter the controller’s serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode.
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If some or all of the buttons on your Xbox controller aren’t working properly (this could include joystick drift, awkward calibration, button mapping issues, or controls not responding as expected), try these solutions to correct the problem.
28 gru 2022 · Fortunately it is still under the extended warranty I purchased through Microsoft (not through Best Buy). When I go to initiate a warranty repair through the Microsoft website, it suggests that I take it to Best Buy for service which is not something I have ever seen from them before.
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