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Our knowledgeable specialists are available 24/7 (except Christmas Day and New Year’s Day) to assist in real time. Online chat support is included with your subscription and is available via your web browser at the eService Center.
Customer Portal. In the Customer Portal, you can renew Xactimate subscriptions, pay invoices, review and edit billing methods, and more. Find help for XactAnalysis, Xactimate, and other Xactware products.
The Customer Service Representative who greets you can help with resetting passwords, creating Xactware IDs, accessing our eService Center, or routing your call to an agent with the appropriate skills to assist you.
Downloading the Online Estimate Writer. To work on projects in Xactimate online, you must download the Online Estimate Writer (OEW). OEW allows you to enter claim information, build sketches, add estimate items, review documents, use impor…. Updated 2 months ago by Jill Bowers.
Find help for XactAnalysis, Xactimate, and other Xactware products.
Reset your Xactware ID or Password; Sketch Quick Reference; Sketch Window Overview; Keyboard Shortcuts; Log on to 24/7 Support; Frequently Asked Questions. Where are the old helps? Where is the User Guide PDF? Estimate FAQ; Stair Questions; Sketch FAQ; Aerial Sketch FAQ
WELCOME. Use the table of contents on the left, or the search box above to access help topics. Quick Links. Getting Started. Reset your Xactware ID or Password. Sketch Quick Reference. Sketch Window Overview. Keyboard Shortcuts. Log on to 24/7 Support. Requesting InSight. Frequently Asked Questions. Where are the old helps?
