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What is Uniform Call Distribution? Uniform routing is a call distribution process where calls route to agents that have been idle the longest. When an agent ends a call, an idle counter starts. When they have the highest counter, they are scheduled to get the next call.
uniform call distributor (inaczej UCD) to system dystrybucji połączeń, który działa na zasadzie przekierowywania połączeń telefonicznych do wolnego agenta w centrum kontaktowym.
Uniform Call Distribution enables your call center teams to reach their customers in more efficient ways. It reduces the number of times that an agent needs to login and logout from multiple accounts, warehouses and servers for the same customer.
21 lut 2023 · Uniform Call Distribution. Under uniform call distribution, calls are divided uniformly between agents. The system identifies agents who have received fewer calls or have been inactive for a long time and routes calls to them. This automatic call distribution system ensures no agent takes more or fewer calls than other agents.
19 paź 2023 · Uniform call distribution. With uniform call distribution, incoming calls are distributed as evenly as possible among agents, ensuring that certain agents aren’t overwhelmed with calls while others remain idle. The ACD system sends an inbound call to the agent that has been available the longest, i.e., the one with the longest idle time.
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization.
