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  1. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA also determines and collects employer contributions to the UI program. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  2. Log in to UI Online. If you’re out of work and able to work, you may be eligible for temporary income called unemployment insurance (UI). If you qualify, you receive weekly payments to help cover your living expenses while you search for new employment.

  3. Apply for unemployment benefits. Have you lost your job? You may qualify for Unemployment Insurance (UI), which is temporary income to support you while you look for a new one. You should apply for unemployment benefits during your first week of total or partial unemployment.

  4. Learn how to apply for Unemployment Insurance (UI) online, by phone, or in person, and what steps to take to get your benefits. Find out how to request weekly benefits, certify your work search, appeal a denial, and more.

  5. The UI Online web portal is the fastest way to apply, check your claim status, submit your weekly benefit request, and provide information to DUA. Make sure to save your password somewhere you will remember.

  6. To file your new UI claim or reopen an established claim online, visit our website at: www.mass.gov/dua/uionline. 1. Select Log in to UI Online for Claimaints. 2. Create a UI Online account or log in to an existing account. 3. Complete all the information requested and submit your application. 4.

  7. UI Online provides a way for you to file and access your Unemployment Insurance claim. YouTube videos are available to help claimants learn about UI Online Services: How to Apply for UI Benefits – Getting Started with UI Online to File for Massachusetts Unemployment Benefits; How to Request Benefit Payment – Filing Weekly for Massachusetts ...

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