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The free support stops when the product starts up, which it has in order to have this problem. So if you want to handle it by phone, you will need to pay. And when you have paid, you will discover that most people in phone support do not know enough about the Mac or Word to solve the problem.
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What version of Office is available from the Mac App Store? The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require a Microsoft 365 subscription to activate.
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