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Dial * 611 and follow the instructions when prompted. 2. Top-up voucher: Koodo Prepaid top-up vouchers are available in stores across Canada. 3. Instant top-up: Tell the cashier how much you want to top-up ($10 - $100) and your phone number to have it instantly added to your account. Available at select locations across Canada. Do top-ups expire?
Check out our Help pages for information that might address the challenge you’re facing with your Koodo service or product. If the Help pages haven’t addressed your particular concern, you can also get account-specific information through Koodo Assist.
24 sty 2024 · This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot internet issues, return equipment, and frequently asked questions.
By setting up a Self Serve account, you'll be able to check your usage, top up your account, purchase Talk and Data Add-ons, and much more. Need more help? Click here.
You can check number portability for your number on the Koodo support page. If your number is eligible, you can perform most steps through the Koodo Self Serve portal or at your local Koodo store. Help is available over the phone as well.
Ultimately, you can schedule a call back with Koodo Assist if further assistance is needed. Note: If a technician visit is required, ensure you answer the technician's call before the appointment.
If you’re currently a Koodo Prepaid customer and want to move your number to a provider within TELUS, we’ll automatically move your Koodo service over, so you can enjoy a smooth transition to one of our sister brands – even if your account status is expired.
