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15 sie 2019 · Financial industry leaders know that great performance is built on consistent operational excellence, keeping a tight rein on costs, and (increasingly) using technology to work more efficiently and to deliver smarter, faster services. The biggest challenge for most, however, is execution.
7 gru 2020 · Taking a holistic view on the interviews, we found that the influence on digital transformation in the financial services sector was perceived higher in the banking than in the insurance sector concerning social factors and bargaining power of buyers.
As financial products and services become more technically advanced, so should your customer service solution. Serving custom ers and clients more efficiently and effectively – providing them with a positive experience – requires you to break down silos and optimize processes across departments.
1 wrz 2021 · We propose and investigate three explanations for this variability: (1) changing trade-offs of financial benefits vis-à-vis costs along the satisfaction continuum, (2) varying stickiness of benefits and costs over time, and (3) contextual effects related to a firm’s marketing strategic situation.
26 maj 2021 · Why process is key for financial institutions’ operational excellence. Creating a single view of the business through process enables operational changes needed to succeed in a challenging environment. In brief. Putting process at the center of transformation efforts lets FIs enhance customer-centricity, operational efficiency, risk ...
20 paź 2010 · We start by highlighting a number of specific operational features that differentiate financial services from other service industries, and discuss how these features affect the modeling of...
We see these forces coalescing across three domains—the macro environment, value creation, and value capture—to create a new, human-centric forefront for the financial services industry. Explore what the future looks like and what it means for financial services institutions in the tabs below.
