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Have Questions? Residential Customer Service. Phone: 253-502-8600. Toll Free: 800-752-6745. Email: Business Customer Service. Phone: 253-502-8606. Email: Report a Water Issue.
If you are a residential customer, call 253-502-8608 to pay your utility bill over the phone using your Visa, MasterCard, American Express or Discover debit or credit card. You will need to provide your account number, the last four digits of the primary account holder’s Social Security number and your debit or credit card number.
Have you set your water notification preferences in MyAccount? Get alerts on high usage, water outages, and more.
View your bills, track your energy and water use, sign up for paperless billing, make payments with your credit or debit card or directly from a bank account, set up AutoPay and more online using MyAccount.
Call Environmental Services M-F from 9 AM to 4 PM at (253) 502-2100 for: • wastewater, surface water and solid waste billing inquires. • to request a change of service. • to request replacement containers. • to schedule a Call-2-Haul appointment. • to report missed pick-ups.
To start or restart water service, call the City's Utility Billing office at 311, or for outside city limits, 509.755.CITY (2489), Monday through Friday, 7 a.m. to 6 p.m. If you have additional questions or comments about your water service, please call us at 509.625.7800.
Please call 509-456-SNAP for more information. Customers can also sign up for interest-free payment plans to help them get caught up on their utility bills. For additional assistance information, please visit the Residential Assistance page.
