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  1. Customers who need help with payment or have questions about their account can contact Customer Service during regular business hours: Phone: 253-502-8600; Toll free: 800-752-6745; Email: cservice@cityoftacoma.org; Business hours: Monday through Friday, 8 a.m. to 5:30 p.m.

  2. To report a power outage, broken line or broken power pole, call 253-502-8602. Please call only once to keep the line open for other customers. We also ask for your patience.

  3. Residential Customer Service. Phone: 253-502-8600; Toll Free: 800-752-6745; Email: cservice@cityoftacoma.org; Business Customer Service. Phone: 253-502-8606; Email: businesssolutions@cityoftacoma.org; Report a Power Outage. Phone: 253-502-8602; Online: MyTPU.org/Outage

  4. To report an outage or receive updates on ongoing outages, customers can contact the Outage Hotline at (253) 502-8602. The dedicated customer service team is available at (253) 502-8600 to address any concerns or inquiries related to utility services.

  5. Address. 3628 South 35th Street. Tacoma, Washington, 98409. Phone. 253-502-8600. Hours. Mon-Fri 8:00 AM-5:00 PM. About Tacoma Public Utilities. Tacoma Public Utilities (TPU), established in 1893, is a public utility serving Tacoma and surrounding areas in Washington State.

  6. Our customer service telephone number is 253-502-8600. The customer service telephone line is open from 8am-6pm Monday-Friday. Customers can also reach out to us by email at customerservice@MyTPU.org.

  7. Tacoma Power Address 3506 South 35th Street Tacoma, Washington, 98409 Phone 253-502-8384 Hours Mon-Fri 8:00 AM-4:30 PM

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