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  1. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.

    • Program Info

      McAfee ® Security for T-Mobile with ID Theft Protection....

    • My Deductible

      For customers who have changed their T-Mobile account...

    • Contact Us

      Claim assistance. File, Track, or Continue Claim. Use chat...

    • FAQs

      Once your claim has been approved, the claimed device...

    • USA

      Any person who knowingly and with intent to defraud any...

    • Terms of Use

      The products and/or services on the Site are offered by...

    • Claim Help

      If your device was lost or stolen, call T-Mobile at...

  2. Ensure the mobile number is the correct one for the damaged, lost, or stolen device. If it isn't, return to the Accounts screen and choose the correct mobile number. Follow the step-by-step directions on the Assurant website to file your claim.

  3. Protection 360 TM app by Assurant ®. Conveniently check out your device coverage, review service fees/deductibles, file, and track claims. Find useful tips tailored to your specific device. Plus, connect with live help for device support.

  4. Protection 360 benefits. Device repairs or replacements for mechanical / electrical failure and accidental damage. $0 front screen repair and $29 back glass repair for eligible smartphones are available through Assurant-authorized repair centers. Call Assurant to make an appt at one of the Phone Repair locations.

  5. T-Mobile Premium Handset Protection, provided by Assurant, protects your device in the event of loss, theft, accidental damage (including water damage), and malfunction due to mechanical or electrical failure.

  6. Claim assistance. File, Track, or Continue Claim. Use chat to get answers to your questions or to connect with a live agent. You can also check out our FAQs. Chat Now. FAQs. Upload Document. Reach us by mail. Looking to contact us? Shoot us an e-mail, and we'll get back to you as soon as possible.

  7. If your device was lost or stolen, call T-Mobile at 1-877-778-2106 to suspend your service and protect yourself against unauthorized charges. Have your mobile number and device information (manufacturer, model, and serial number).

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