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  1. If you don’t have online access, call our Provider Telecommunications Center to use our automated phone system for eligibility and benefits, other self-service requests and claims inquiries. 800-972-8088 (Monday – Friday, 8 a.m. to 11:30 p.m. CT; Saturday – 6 a.m. to 3:30 p.m. CT; Sunday – Closed)

  2. View Provider Network Consultant Assignments. Provider Customer Service. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. 800-972-8088. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. Provider Learning Opportunities

  3. Call to get answers to IHC questions, verify PCP status of a client, locate a specialist, verify a referral, update your location of service information, and more. 1-877-912-1999. 1-866-565-8577. Illinois Client Enrollment Broker.

  4. Provider Billing Hotline: 1-877-782-5565 Provider and Beneficiary Hotline 1-844-591-9053 Provider Assessment Program: 217-524-7110 Provider Eligibility Inquiry Hotline 1-800-842-1461 Provider Participation: 877-782-5565 Rate Development and Analysis: 217-785-0710

  5. For any payment or billing requests, please call BCBSIL Customer Service at 1-800-538-8833 or send a secure message through BAM SM. We can help you: Update your billing address; Reinstate your policy (limitations may apply) Set up Auto Bill Pay; Make a payment over the phone; Request a refund because your plan was terminated

  6. Call Customer Service at the number listed on your member ID card. I have a HMO Blue USA plan and want to find care while I'm away from home: 1-800-810-BLUE (2583)

  7. hfs.illinois.gov › medicalclients › medicaidguideUseful Contacts - Illinois

    Illinois Health Connect Helpline. Get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information. Phone (toll-free): 1-877-912-1999. TTY: 1-866-565-8577. Website: https:://www.illinoishealthconnect.com.

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