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  1. Sign in with your NC State email address, Unity password, and Duo. Once signed in, you will have access to use the Microsoft Office 365 products online. You can also access Microsoft 365 apps through VCL at vcl.ncsu.edu .

  2. The preferred method of access for Gmail is through a browser or through an official Gmail app. Accessing Gmail through a third-party email app (e.g. Thunderbird, Outlook, Apple Mail) is possible, but it is not supported by the NC State Help Desk. For any assistance with logging into third-party apps, please refer to the support documentation ...

  3. Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. Do you have a Microsoft 365 account? The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.

  4. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows.

  5. For immediate assistance, please visit the NC State IT Service Portal. For concerns or suggestions, please email classtech@ncsu.edu.

  6. Google Workspace is the official university email and calendaring system. This is the email account to which all official university communications are sent. Your email address is in this format: yourUnityID @ncsu.edu. For additional apps, see Google Workspace. Getting help.

  7. Sign-in with your NC State email address, Unity password, and Duo. Once signed in, you will have access to use all Microsoft Office 365 products online. Downloading Microsoft Office 365.

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